Receipt Eligibility

The console determines eligibility from the merchant's receipt record. A visible QR code does not by itself guarantee that a new customer submission is permitted.

Submission period

A customer can start a submission:

  • from the calendar day after the purchase; and
  • through the second calendar day of the following month.

You cannot start the request on the purchase date itself.

For example, a receipt dated 15 August becomes eligible on 16 August and remains within the customer-submission period through 2 September. This example explains the date rule only; the receipt must also satisfy all other eligibility conditions.

Other eligibility conditions

A new request is not offered when the receipt record indicates any of the following:

  • the purchase was made today;
  • the allowed submission period has passed;
  • the receipt is intended for consolidated submission rather than an individual customer e-Invoice;
  • the merchant has marked the receipt as not requiring LHDN submission;
  • the receipt is voided or cancelled; or
  • the receipt has already entered e-Invoice processing.

When a receipt has already entered processing, the page may offer View Status and Download E-Invoice instead of LET'S GO.

Consolidated receipts

A consolidated receipt is handled by the merchant as part of a consolidated submission. It cannot also be started as a new individual customer request through this workflow. If you believe your receipt should have been issued individually, contact the merchant and provide the receipt number.

What to do when submission is blocked

  1. Check the purchase date and the current date.
  2. Confirm that the correct receipt QR code was scanned.
  3. Read the reason or submission rules displayed on the page.
  4. Contact the merchant if the receipt appears incorrect, cancelled unexpectedly, or assigned to consolidated submission.

AECloud support cannot correct the merchant's underlying sales record without appropriate merchant involvement. For a technical issue after the merchant has checked the receipt, email support@einvoicecloud.com.