Email Notifications

The Customer Details form requires an email address because the console uses it for e-Invoice updates.

Expected notifications

The customer-facing workflow advises that two notifications may be sent:

  1. a submission confirmation immediately after submission; and
  2. a final validation result within one working day after confirmation by LHDN Malaysia.

Actual delivery can be affected by the processing result, mail delivery, and the time at which LHDN confirmation becomes available. The QR code remains the direct method for checking the recorded status even when an email is delayed.

A validation email can include the e-Invoice number, UUID, status, submission and validation dates, and links for returning to the Customer Console or viewing the validated document.

If no email arrives

  1. Confirm that the email address entered during submission was correct.
  2. Check Spam, Junk, Promotions, and filtered mail folders.
  3. Search for the sale or e-Invoice number.
  4. Rescan the original QR code and select View Status.
  5. Contact the merchant if the address was entered incorrectly or the result requires merchant action.

If status is available but email continues to fail, email support@einvoicecloud.com. Include the merchant name, sale code, purchase date, and a description of the issue. Do not include a full TIN, identification number, or unrestricted QR link unless requested through an approved support process.

Treat links carefully

Only follow an e-Invoice email link when you recognize the merchant and the receipt. Do not enter banking credentials or unrelated passwords in response to an e-Invoice notification. The normal receipt-based Customer Console flow does not request a customer username or password.