Checking Submission Status
The receipt QR code remains the entry point after submission. You do not need a customer account to return to the record.
Open the status page
- Scan the same receipt QR code again.
- Confirm that the displayed sale code and receipt information are correct.
- Select View Status.
- Review the submission information.
- Select Exit when finished.
The status page can display:
- first submission date and time;
- number of submission attempts;
- submission status;
- submission UID;
- accepted UUID or rejected UUID, when assigned;
- last submission date and time;
- last accepted date and time; and
- last rejected date and time.
Some identifiers or dates remain blank until that processing stage occurs.
Understanding common statuses
The status is the most useful field for a customer. Common recorded values include:
| Status | Meaning and next action |
|---|---|
| InProgress | Processing has started but the final result is not yet available. Check again later. |
| Valid | The e-Invoice has passed validation. Use the available download action to retrieve it. |
| Invalid | The submitted document did not pass validation. Contact the merchant with the receipt number and displayed status. |
| Cancelled | The previously processed e-Invoice is recorded as cancelled. Contact the merchant if the reason is unclear. |
| Error | The submission encountered an error. Contact the merchant or support if it does not resolve. |
The console may display another value returned during processing. Do not interpret an identifier by itself as proof of successful validation; rely on the Submission Status and the latest accepted or rejected information.
If status does not change
The portal advises that the final validation notification follows LHDN confirmation. If the record remains in progress beyond the expected notification period, contact the merchant first. Provide the sale code, purchase date, current status, and the time you last checked. Do not send your full identification number or QR link in an unsecured message unless support specifically requests it through an approved channel.